IT Service Management that Makes Sense is where itControl Suite begins by providing you with tools and functions that automate the management and service of your computing environment.

Why We Built It

Our design team came together after experiencing ongoing frustration and escalating costs with the usual tight budgets in their IT management careers. As veterans of IT Service and management for more than 20 years, our team felt that they have explored many current products in the IT service management market and none of them hit the mark.

Through our day to day experience, the dream and vision started to come together...

What if there was a system that did these simple things:

• Gave you peace of mind and visual confirmation that everything is OK
• Told you when there is a problem, before users experience the symptoms
• Provided reliable due-diligence to protect you from human error
• Had diagnostics to help solve performance and system issues
• Saved your tech support team time with service and maintenance
• Worked for you 24 hours a day, 7 days a week
• Let your team do remote work securely from anywhere in the world
• Gave you no-excuse remote access to any device day or night
• Worked for all the sites you are responsible for at once
• Did all the painful asset, inventory, warranty and lifecycle management
• Makes sure you are compliant with software licensing
• Identified security threats and gave you suggested solutions
• Controlled USB end points and installed software
• Managed rogue devices attaching to your network

And more...

In addition, it would need to:

• Be installed in minutes and managed without pain and ongoing labor
• Not make you install software on every device, like nodes, probes or agents or even back end servers
• Not have to be configured for hardware and software product brands
• Eliminate the need to have most other system tools
• Work behind the scenes, silently, without interrupting the users
• Stand alone and not rely on any other vendors costly systems
• Not cost a fortune and require any capital cost

We thought it would be too good to be true... After 4 years of design, development and real life day to day use, we have proven that it is not.

Explore itControl Suite and you will discover that this powerful system is simple to implement and use and that the utility it provides is intensely strong...

and that it is too good to be true...

Peace of Mind

itControl Suite gives you true peace of mind with its web based environment health dashboard called "The Panel".

• Know what is happening before your users
• At a glance visual system health dashboard
• Live visual system threat analysis
• Visual performance measures
• Protect your environment from human error
• Live system documentation

At a glance...

Our web based control panel not only runs the system but displays your environments health and status.

Get peace of mind and comfort, knowing the status of your systems without hoping that everything is ok.

Now you know if there is a problem or potential issue before users are affected by the symptoms.

Hope and blind acceptance are the typical strategies for risk management and due-diligence in most IT management regimes.

Now, you can stop hoping and start seeing that your:

• Systems are up, running and healthy
• Risk is managed
• Performance is acceptable

Eliminate Software Tools

We have built useful tools and functions into itControl Suite so you can do so many things in one simple system. Eliminate stand alone tools that are expensive to purchase, implement and manage because they are built in!

"Live" functions, never out of date...

• Vulnerability testing and reporting
• Security penetration testing and reporting
• Overall and detailed security threat analysis and reporting
• Software blacklisting
• USB device blacklisting
• Self contained patch management
• Self contained anti-virus management
• Backup status and management
• Asset Management and Inventory
• Asset Warranty management
• License management and compliance
• Workstation and server log management
• Internet domain management
• User Internet surf history tracking, management and reporting
• Print job management and reporting
• No excuses remote access
• SNMP and IP device management
• Deep flexible reporting
• Change management compliance reporting
• Network and Internet access performance reporting
• Microsoft Exchange, Terminal Services & SQL management

And more...

Case Study

Managing 11 separate correctional institutions across multiple states presents a number of challenges that itControl Suite proves invaluable for.

The organizations main IT service stakeholder, Tom L. was consistently under the gun to keep each location up and running but also controlled and managed.

The Challenge

With operations 24 hours a day, 7 days a week and many transient users, this organizations IT management is a never ending battle.

Faced with:

• A limited budget and very limited human resources
• Vast distance between each site
• Growing support incidents and support required 24 / 7
• Requirements for compliance and user level reporting
• Consistent problems with connectivity for remote access
• Extensive labor to track installed hardware, software and warranties

The labor to provide the required level of service and support for these sites was pushing costs way over budget. Users were frustrated with inconsistent service levels from the onsite and remote technicians and from a management perspective, information was hard to capture.

The Solution

With the implementation of an itControl Suite appliance in each location, service, support and management was centralized. Being Web based, the itControl Suite Panel allowed the technical team to deliver mostly all service and support without going on site.

Working on all 11 sites takes place with the unified information in The Panel so there is only one tool required, making it is easy for one technician to deal with issues in multiple sites at the same time.

Further, management is able to control the environment and obtain live, on demand reporting and information that was previously almost impossible to gather.

The Result

Using itControl Suite across the sites, service levels increased by more than 30% based on:

• Speed of problem resolution
• Reduction in system issues through pro-active service
• Reduction in overall labor

Beyond this, some significant improvements and outcomes for the IT department were:

• Growth from 7 to 11 sites without adding any technicians to the payroll
• The discovery of numerous installed software programs that were eroding end user productivity by diverting their attention
• The discovery of end user's unscrupulous Internet web browsing that resulting in the termination of 3 employees for serious abuse
• The elimination of extensive system threats based on rogue spyware discoveries and the ability to manage patches and anti-virus protection.

With the implementation of itControl Suite, the computing world of this distributed organization has changed dramatically. The initial shock of the true state of the environment quickly turned to action that resulted in all the sites operating cleanly and well managed.

Support incidents are down by well over 40% and service levels are not even comparable to before itControl Suite was installed.